Frequently Asked Questions

Browse the Frequently Asked Questions below, or use the filter feature below to find information of interest.

Filter FAQ's

 

A. General Information

  1. Will you send me a confirmation or receipt?

    When ordering online, a confirmation email is issued.  Receipts are emailed when your order has been processed.

    Category: A. General Information
  2. What additional information is online?

    In addition to being able to order a wide variety of products and services online, you can find Electrical and Lighting Information, Important Dates and Deadlines, download Show Forms, download a Booth Layout Form and read Regulations and Guidelines.

    Category: A. General Information
  3. When will my credit card be charged?

    Credit cards will be charged when SHOWTECH processes your order.  When completing your order and making the final payment, make sure to click on the confirmation button just once.

    Category: A. General Information
  4. What type of currency is on the order forms?

    Monies stated on all SHOWTECH forms and quotations are in Canadian dollars, unless noted otherwise.

    Category: A. General Information
    Tags: Ordering Online
  5. How do I create an account?

    The good news is that you only need to set up your master account once at the login screen.  After you've created a master account you will then be able to register for specific events to add to your "My Shows" dashboard.

    Category: A. General Information
  6. Do I need an Activation code? Do I need one to sign up?

    No. Not if you're simply looking for information about your show. However, when it's time to order you will need to create an account.

    Category: A. General Information
  7. Why do you have an ordering Discount Price Deadline Date?

    We need your requirements as soon as possible. The deadline date allows us to plan the installation process. The time prior to your show move-in is devoted to determining what type of equipment and material is required, schedule labour effectively and prepare floor layouts. Orders can still be processed after the deadline date but will be charged at a higher rate. To save money and help us prepare for your event, place your order prior to the deadline date.

    Category: A. General Information
  8. Can I start an order now and finish it later?

    Yes.  Provided you are logged into the show, your progress and activity will be automatically recorded on our server.  When you return you will start exactly where you left off.

    Category: A. General Information
  9. What are the system requirements to view this site?

    While we're always working to bring enhanced functionality to several browser platforms, this site is best viewed with a resolution of 1024x768 (or higher) and supports Microsoft Internet Explorer 7.1+, Firefox 3.0+, Chrome8+, Opera 11.0+ and Safari 5.0+. It's also recommended that you have a minimum modem connection speed of 56Kbps and that you enable JavaScript and Pop-Ups for this site in your browser settings.  If you need to install the latest version of any of these programs, check out the links below for downloads.

    Category: A. General Information
  10. Is the rental price a per day charge?

    No, our pricing is for the duration of the show.

    Category: A. General Information
  11. Need help?

    Call 1-905-283-0550 or 1-855-746-9832 M-F from 8:30am to 4:30pm Eastern Standard Time.

    Category: A. General Information
  12. Is the cost of labour covered in my quotation?

    Yes, our prices include the labour required to install, maintain and remove electrical, sign/banner hanging and plumbing services. Should you require a manlift and rigging services they are quoted on a time and material basis or by the specific project.

    Category: A. General Information
  13. Can I place my order on-line?

    Yes, we have the capability of producing on-line orders. The Show Organizer determines how they want the orders managed.

    To access online ordering, click here. If you have previously registered with SHOWTECH Online, enter your User ID and Password. If this is your first time, you will need to create an online account. Simply follow the directions. If your show is not listed, please contact juyeda@showtech.ca or call 905-283-0550 or 1-855-746-9832.

    Category: A. General Information
  14. Is the website secure for online ordering?

    Absolutely!  We take your privacy very seriously.  If you look at the link to our site you'll see that it begins with "HTTPS".  This means that you are connected directly to our server through a secure connection.  Your browser may also display a "lock" icon across the bottom of your screen.  This icon only appears if you have a secure connection.  We also maintain Security Certificates on our transaction sites to let you verify that you are connecting to SHOWTECH through a secure connection. 

    Category: A. General Information
  15. Will I get an order confirmation?

    Yes. You will receive an on screen confirmation and an email confirmation will be sent to the email in your profile.  We suggest you print this email and keep a hard copy in your show files for future reference.  You can also check on your order status 24/7 by logging into your SHOWTECH online account to review your order history.

    Category: A. General Information
  16. What taxes am I required to pay?

    The prevailing Sales Tax, in the province you are exhibiting in, applies to all orders for shows/event held in Canada (no out of country exemptions).

    Category: A. General Information
  17. Can I pay online with a cheque?

    For online orders, we can only accept credit card payments.  If you wish to pay by cheque, fill out the order form and mail it in with your cheque.  Cheques can only be accepted prior to the deadline date.

    Category: A. General Information
  18. If I place my order online may I go back and change it?

    Once you've confirmed your order with this site, any changes to your order must be made by calling SHOWTECH at 905-283-0550 or 1-855-746-9832.

    Category: A. General Information
 

B. Electrical Services

  1. Will the power outlet installed by SHOWTECH be “hot/live” when it is installed in my booth?

    Yes, the power outlet once installed will be energized or live during move-in hours and normal show operating hours.

    Category: B. Electrical Services
  2. What hours are my electrical services turned on?

    Power is generally available between 8:00 am to 4:30 pm during move-in. During normal show hours, power is turned on one hour before each day’s show opening and turned off one hour after show closing. Exceptions include: the night before the show opens, electrical services remain on until the electricians have completed all installations. If you have ordered 24-hour power, it begins the evening before the first show day and is turned off on the last day at the close of the show.

    Category: B. Electrical Services
  3. May I have a SHOWTECH electrician plug in my 120 volt equipment if I choose?

    Yes, you do not have to do this work yourself – it is your option. If you choose to have us do the work, please see our representative at our Service Desk to make arrangements.

    Category: B. Electrical Services
  4. May I plug my equipment into a 120 volt outlet?

    Yes, you or your full-time employees may plug your 120 volt equipment into the SHOWTECH provided outlets. We will be available to assist you with any questions or problems. It is important to make certain you do not overload a circuit. Please order the appropriate outlet.

    Category: B. Electrical Services
  5. What is a duplex outlet?

    SHOWTECH’S 1500 watt 120 volt duplex outlet has two places to plug in your equipment. Example: If you have 1 piece of equipment that requires 1500 watts of power to operate, you need to order a 1500 watt outlet. You can only utilize one of the plugs since the equipment requires the full 1500 watts of power to operate. It is important that you do not exceed the maximum wattage. Overloading the circuit could prove to be hazardous to you and your neighbours.

    Category: B. Electrical Services
  6. Do I need to order 24-hour power?

    If you need to have continuous power 24 hours a day for the entire length of the show, you need to order 24-hour power from SHOWTECH. Examples include power for refrigeration equipment, aquariums, aviaries, computers, injection molding equipment, etc. Normal show power operating hours are generally 8:00 am to 4:30 pm during move-in and “show hours” during show days.

    Category: B. Electrical Services
  7. Can my neighbour and I share the same outlet?

    Sharing power from an adjoining booth is not permitted. Using your neighbour’s outlet may cause an overload in the circuit. Overloaded circuits are a safety hazard. You should order the appropriate power for your own exhibit.

    Category: B. Electrical Services
  8. Is power supplied with my booth?

    This is decided by the Show Organizer. If power is supplied by the Show Organizer, the Exhibitors Manual will indicate this. Usually power is not included in the booth rental and exhibitors need to order power directly from SHOWTECH.

    Category: B. Electrical Services
  9. I just need a basic 120 volt household/office outlet – which one is it?

    Most equipment that plugs into a standard outlet found in your home or office in North America will be standard 120 volt.

    To determine what your power requirements are, look for the nameplate on the bottom or back of your product. It will tell you how much power and the voltage your product requires to operate. All equipment sold in Canada must bear this nameplate.

    Example: *Coffee Pot, 12 cup, may require 1200 watts to operate – you would need to order a 1500 watt outlet.

    Click here for a list of basic 120 volt equipment brought to show site and their approximate power usage.

    Category: B. Electrical Services
  10. Does the facility have power to service my show?

    Most facilities have the electrical infrastructure to supply power to a variety of events. However, the power within the building is not specifically configured or in the locations required. SHOWTECH provides temporary electrical distribution of that power. It is our function to safely, efficiently and economically distribute electrical services from the main distribution point to the required locations on the show floor.

    Category: B. Electrical Services
  11. Can I use wall, column or permanent building receptacles?

    These receptacles are not to be used, regardless of their location in relation to your booth. These receptacles have not been properly energized and could be a safety hazard. Please contact SHOWTECH if there is a receptacle in your exhibitor area, you wish to use.

    Category: B. Electrical Services
  12. How do I know how much power my equipment requires?

    Standard 120 volt

    Most equipment that plugs into a standard outlet found in your home or office in North America will require 120 volt current.

    This includes lights, most office equipment, cooking appliances. The only difference between these products is that some will be rated in wattage and some will be rated in amperage. To calculate how much power you require, as explained above ("How do I know which outlet to order on your order form?") simply add the wattage or amperage together.

    You can determine the rating by looking for the nameplate on the bottom or back of the equipment. It will tell you the wattage or amperage and voltage. Many times the nameplate will appear as follows:

    120V 120 Volt Your equipment requires 1 - 1500 watt, 120 volt outlet.
    Your equipment requires 1 - 15 amp, 120 volt outlet.
    60 Hz 60 Cycle
    1500W 1500 Watts

    Click here for a list of basic 120 volt equipment brought to show site and their approximate power usage. 

    Motor/Machine Connections:

    Heavy machinery and industrial cooking devices normally require higher voltage and amperage. They are usually rated at 208 volt; other typical voltages are 220/230/480 and 600 volts. Please contact our office if your equipment requires 220 volts or higher.

    You can determine your electrical requirements by looking on the bottom or back of your equipment. It will tell you the amperage or kilowatt, volt and number of phases. Many times the nameplate will appear as follows:

    208V 208 Volt Your equipment requires a 30 amp, 208 volt, 3 phase connection.
    30A 30 Amp
    3PH 3 Phase
    230V 230 Volt Your equipment requires a 20 amp, 230 volt, single phase connection.
    20A 20 Amp
    1PH Single Phase
    208V 208 Volt Your equipment requires a 60 amp, 208 volt, 3 phase connection.
    20 KW 20 Kilowatt
    3PH 3 Phase

     

    Normal building voltage is 208 volt.  Please contact our office if your equipment requires 220 volts or more.

    Category: B. Electrical Services
  13. How many things can I plug into an electrical 120 volt duplex outlet?

    You may connect multiple items to a 120 volt duplex outlet providing the wattage does not exceed 1500 watts (12 amps). You may use a 3-wire grounded power bar, approved by a nationally recognized testing laboratory (i.e. CSA).

    Category: B. Electrical Services
  14. Do I need to check in at the SHOWTECH Service Desk to say I am ready for the power I ordered?

    If you placed your full order on or before the deadline date for a duplex outlet your request will be completed in a timely fashion. If you require a “hardwire power connection” or cannot locate your power please go to our Service Desk for assistance.

    Category: B. Electrical Services
  15. What does undercarpet or overhead power placement mean?

    Power is normally installed at the back of the booth. If power is required in another location, there is a fee for placement.

    Undercarpet:

    We will place the power cords under the carpet to the locations specified on your booth layout form or floor plan. This type of connection is best suited to facilities with floor ports.

    Overhead:

    The power is dropped from overhead to the location specified on your booth layout form or floor plan.

    *You will need to provide SHOWTECH with a booth layout. Click here for Booth Layout Form.

    Category: B. Electrical Services
  16. Can I pre-arrange to have an electrician in my booth?

    Yes, check in at the SHOWTECH Service Desk to say you are ready for your electrical service, the SHOWTECH Representative will send an electrician to your booth. You can pre-arrange to have your electrical service “roughed in” by submitting the following with your order:

    • List your move-in target dates and time
    • List your carpet installation date, if available
    • Provide exact location of where the electrical service is to be installed – please include a drawing or booth layout form.
    Category: B. Electrical Services
  17. Where is my power located?

    Normally power outlets are installed at the back of the booth.

    See diagram below:

    Category: B. Electrical Services
  18. May I wire or connect my own equipment on-site?

    All hardwire power connections and on-site cable installations must be done by SHOWTECH to ensure all electrical codes and building rules are followed. This is for the protection of the exhibitors, attendees, facility staff and employees of all contractors.

    Category: B. Electrical Services
  19. How much power do I need to order for a ………..?

    For your convenience refer to the following list of standard equipment for approximate wattage.

    Please refer to the nameplate on the bottom or back of your equipment to obtain the exact power consumption. It is the exhibitor's responsibility to ensure the correct power is ordered.

    Click here to view the list.

    Category: B. Electrical Services
  20. Where is my power placed if I have an Island Booth?

    Your power is placed in one main location in your booth. It is distributed to other locations from that main point.

    For facilities with floor ports, your power will be placed in one location at our discretion.

    *You will need to provide SHOWTECH with a booth layout. Click here for Booth Layout Form.

    Category: B. Electrical Services
  21. What if I need power at another location besides the rear of my booth?

    Order undercarpet or overhead outlets required for each location and supply SHOWTECH with a floor plan of your outlet locations. Make sure to specify where the back of your booth is and mark the exact location of each outlet.

    Category: B. Electrical Services
  22. How do I know which outlet to order on your order form?

    To calculate the total power consumption your equipment will require, simply add together the wattage of each piece. There is a nameplate showing the power consumption on the bottom or back of the equipment. The total wattage will indicate which outlet to order.

    Example: 10 – 100 watt light bulbs total: 1000 watts. You would order 1-1500 watt outlet.

    Category: B. Electrical Services
 

C. Lighting

  1. When I order SHOWTECH lighting do I need to order power for the lights?

    No, included in the cost of renting lights through SHOWTECH is the power to energize our lights. If you will have an item (i.e. laptop, cell phone charger, etc.) in your booth that requires power, you will have to order that outlet separately.

    Category: C. Lighting
  2. Do I need lighting in my booth?

    Lighting can noticeably enhance the look of your booth. Used effectively, lighting can emphasize products or highlight specialized areas, drawing customers into your exhibit area.

    Our Customer Service Representatives would be pleased to help you select the most effective method of lighting your exhibit.

    Click here to see lighting options.

    Category: C. Lighting
    Tags: Lights Power
  3. What type of lighting do you carry?

    We have a wide selection of lighting options available. The following is a list of our most popular lighting options. Please contact out office for more information. Power to operate our rental lighting is included in the price.

    Ceiling Mounted Light Fixtures

    SOURCE FOUR PAR (L575S4)
    • quickly becoming one of our most popular lighting options, requires less power - which is good for the environment - but has the equivalent light output as a 1000 watt quartz floodlight
    • mounted on the building ceiling beams or truss (mounting height 18’ – 34’), this light fixture is a superior product that delivers a smooth even field of light; adjustable angle shutters can shape the beam of light
    • covers approximately a 10’ by 15’ area
    • Green Product – uses 40% less power, while providing equivalent light output to our 1000 watt quartz light. This light will replace the 1000 watt quartz floodlight.

    Hard Wall, Fascia - Mounted Fixtures

    TRACK LIGHTING, 3’ TRACK COMPLETE WITH 3 - 24 WATT LED FIXTURES (LT3150)
    • equivalent light output to a 450 quartz floodlight
    • ideal for fascia lighting, this adjustable fixture is excellent for accenting products
    • pure white light, excellent way to accent any product
    • must attached to a hard wall or fascia
    • Green Product - This fixture consumes 80% less power and is cooler than traditional lighting
    24 WATT LED BLACK ARM LIGHT FIXTURE (LLEDA)
    • equivalent light output to our 200 watt quartz arm light
    • pure white light, ideal for highlighting clothing, jewelry, art and graphics
    • must attach to a hard wall
    • Green Product - This fixture consumes 80% less power and is cooler than traditional lighting

    Floor Lighting

    TWO – 24 WATT LED FIXTURES ON AN 8’ TELESCOPIC STAND (L2150)
    • equivalent light output to 400 watt halogen bulb
    • lamps are mounted on a sturdy cross bar with a 140° in tilt
    • for optimum lighting, fixture is placed in front corner of booth
    • pure white light, clean lines excellent way to highlight a focal point in your booth
    • covers approximately a 8’ by 8’ area
    • Green Product - this product is energy efficient and delivers impact in a small space

    Call your SHOWTECH representative to find out which type of lighting best suits your application.

    Click here to see lighting options.

    Category: C. Lighting
 

D. Signs and Banner Hanging

  1. Do I ship my sign to you in advance of move-in?

    No. The sign should be shipped with your booth.  During move-in, unpack your crates.  When you are ready for the sign to be hung, check in at the SHOWTECH Service Desk.  The Customer Service Representative will dispatch a technician.

    Category: D. Signs and Banner Hanging
  2. Can I set up my booth while I wait for my sign to be hung?

    It is preferred that we hang your sign before you set up your booth because we may need to drive a scissor lift or manlift in your booth.  Please check in at the Service Desk to co-ordinate the sign hanging service.

    Category: D. Signs and Banner Hanging
  3. Does SHOWTECH create signage?

    No, SHOWTECH hangs exhibitor signs from the ceiling.

    Category: D. Signs and Banner Hanging
  4. How much does it cost to hang a sign in my booth?

    Pricing is dependent on ceiling height, dimensions of sign, weight of sign, number of signs, and number of drops.  Please complete the sign/banner quote form and fax or email to site office.

    Location Fax
    International Centre 905-677-8713
    Metro Toronto Convention Centre 416-585-8255
    Northlands 780-424-4715
    Scotiabank Convention Centre 905-283-0551
    Shaw Conference Centre 780-424-4715
    Toronto Congress Centre 416-244-6356
    Category: D. Signs and Banner Hanging
  5. Does SHOWTECH assemble exhibitor signs during move-in?

    No.  It is the exhibitor's responsibility to assemble the sign.

    Category: D. Signs and Banner Hanging
  6. Do you hang signs or banners from the ceiling?

    Yes - If the Show Organizers permit signs or banners to be hung in their event. In your exhibitor manual there will be a SHOWTECH Sign/Banner Order Form. Fill in this form and return to us. We will send you a quotation. If you have any questions concerning the form please contact our site office.  The phone number is on the order form.

     

    Category: D. Signs and Banner Hanging
 

E. Mechanical Services

  1. How many gallons a minute can I get from a ½” water line?

    Approximately 5 gallons per minute.

    Category: E. Mechanical Services
  2. What is the water temperature?

    Incoming domestic water temperature varies. All water is cold. If you need hot water, you may bring your own hot water heater or you may rent one from us.

    Category: E. Mechanical Services
  3. Do you need a floor plan layout?

    Yes – A floor plan is very important. It instructs us on where the services need to be placed. Please make sure to include your booth orientation, main drop location (for island booths) and the exact location of each mechanical connection. Click here for Booth Layout Form.

    Category: E. Mechanical Services
  4. Do you supply Natural Gas?

    On a very limited basis, it is not available in most facilities. Please contact us to determine availability.

    Category: E. Mechanical Services
  5. Is your air moisture free?

    Yes, each compressor comes with an air dryer.

    Category: E. Mechanical Services
  6. What can I do if my machine's hoses will not take your utility pressures?

    All our hoses are rated at 125 psi (pounds per square inch) bursting pressure and your equipment must be at this pressure rating. If pressure is too high, a pressure reducing valve should be installed on your equipment.

    Category: E. Mechanical Services
  7. What is PSI?

    PSI stands for Pounds per Square Inch. It is the amount of water or air pressure in the connection.

    Category: E. Mechanical Services
  8. Do I need to check in at the SHOWTECH Service Desk to say I'm ready for my connection?

    Yes, when you are ready for a SHOWTECH technician to connect your equipment, please go to our Service Desk. The Customer Service Representative will dispatch the appropriate staff.

    Category: E. Mechanical Services
  9. What is the water pressure?

    Water pressure is on average 50 pounds per square inch.

    Category: E. Mechanical Services
  10. What other items do you rent?

    We have an extensive list of items for rent, including sinks, hot water tanks, etc. Please contact our office for a full list and related costs.

    Category: E. Mechanical Services
  11. Can I drain the water myself?

    No, a SHOWTECH technician will drain your equipment. Please refer to our order form for a list of costs. If you require further assistance, please call the site office number on the order form.

    Category: E. Mechanical Services
  12. May I do any interconnecting of my plumbing equipment?

    A SHOWTECH technician is responsible for all connections on the show floor.

    Category: E. Mechanical Services
  13. How do I determine the costs for filling and draining?

    Please refer to our order form, it provides a complete list of costs. If you require further assistance, please call the site office number on the order form.

    Location Phone
    International Centre 905-677-9546
    Metro Toronto Convention Centre 416-585-8109
    Northlands 780-429-1162
    Scotiabank Convention Centre 905-357-7006
    Shaw Conference Centre 780-429-1162
    Toronto Congress Centre 416-244-4899

     

    Category: E. Mechanical Services
  14. Do I need more than 1 water line, if I have multiple connections?

    No. Determine the total number of gallons you will need. Order the appropriate water connection, then indicate the number of additional (split service) water connections you will require. Indicate the size of each connection.

    Category: E. Mechanical Services
  15. What is the difference between a gravity drain and pumped drain?

    Gravity means the water drains naturally through a hose.

    Pumped means we need to force the water through a hose.

    Category: E. Mechanical Services
  16. Can you supply a larger water service than 1/2 inch?

    Yes, with advance notice SHOWTECH can provide service larger than 1/2 inch. There are additional labour charges if this service is needed.

    Category: E. Mechanical Services
  17. How many BTU's can I get from a 1” gas line?

    Pipe is sized depending on the distance from main service + the BTU’s required. Average is 750,000 BTU per hour.

    Category: E. Mechanical Services
  18. How are the Plumbing floor ports marked on the event print?

    It depends on the facility. For those facilities with floor ports they are marked with a square, but each facility may vary. It is best to refer to the “key” or “legend” that should be on the front of every the floor plan.

    Category: E. Mechanical Services
  19. Where do you get the water?

    Some facilities have waterlines in a floorport system. Other facilities source the water from designated areas.  In this case, SHOWTECH will install overhead water hoses to transport the water to your booth.

    Category: E. Mechanical Services
  20. What does CFM mean and were do I find the CFM rating?

    CFM stands for Cubic Feet per Minute. It is the amount of air which passes through the air line. The CFM rating indicates the amount of air required to operate your machinery. You can locate the CFM rating on the machine’s specification sheet or on the machine itself.

    Category: E. Mechanical Services
  21. What if I need connections at a location other than the rear of my booth?

    Order the appropriate connection required for each location and supply SHOWTECH with a floor plan of your outlet locations. Make sure to specify where the back of your booth is and mark the exact location of each outlet. Click here for Booth Layout Form.

    Category: E. Mechanical Services